Reimagining Connections – UX/UI Design for Abhyaz Contact Portal

Reimagining Connections – UX/UI Design for Abhyaz Contact Portal

 

  • Outcome:

The redesigned Abhyaz Contact Us Page is a user-friendly, efficient, and engaging solution that enhances Users and Customer experience by providing.

  • Use case Implimentation Steps:

Implementation Stage 1: To customize candidate module  

  1. Go to Abhyaz website 

  2. Above they will be Navigation  bar > Contact Us       C

Implementation Stage 2: Customize layout and fields

Description: "The Contact Us page has been designed with a customer-centric and user-friendly approach, ensuring a simple and smooth interaction. During implementation, we focused on maintaining a clean UI, intuitive navigation, and seamless functionality to enhance the overall user experience. The development process prioritizes responsive design, fast load times, and easy accessibility, ensuring that both customers and interns can efficiently complete their tasks with minimal.

Customer can simply click a button to submit a ticket or book a session effortlessly.

When users click the button, its color changes to indicate interaction and confirmation of their action.

 

Implementation Stage 3: For Interns

 Contact Us page is designed to be simple, smooth, and user-friendly, ensuring that both interns can easily interact with it. Interns can submit a ticket, while customers can either submit a ticket or book a session by simply clicking a button. The button provides visual feedback through a color change, confirming the action. This ensures clear interaction confirmation and enhances the overall user experience. The implementation also focuses on responsive design, fast load times, and seamless integration with Abhyaz’s support and booking systems.

 

 

 

 

When a user clicks a button, its color changes to provide visual feedback, confirming that the action has been registered. This enhances user experience by making interactions clear and responsive. The implementation also focuses on responsive design, fast load times, and seamless integration with Abhyaz’s support and booking systems.

 

 

  • Target Audience:

The Abhyaz Contact Us Page is designed to serve two primary user groups:

Customers 🏢  

👤 Who they are:

  • Businesses or individuals who need assistance in executing services within Zoho.

🔍 What they need:

  • Expert guidance on setting up, configuring, or troubleshooting Zoho applications.

  • A way to contact Abhyaz for Zoho-related service execution.

🚀 How the page helps:

  • Provides two clear action options:

    1. “Submit a Ticket” – To raise a support request for Zoho implementation, troubleshooting, or consultation.

    2. “Book a Session” – To schedule a one-on-one consultation for expert assistance with Zoho execution.

  • Ensures quick and responsive support, making it easier for customers to get the help they need for Zoho services.

Interns 🎓  

👤 Who they are:

  • Students or fresh graduates looking for internship opportunities at Abhyaz.

🔍 What they need:

  • A quick and simple way to apply for an internship.

🚀 How the page helps:

  • Provides a “Submit a Ticket” option for application inquiries

  • Ensures a smooth, hassle-free application process.

 

  • Tool Permission Required:

      Figma

    • Related Articles

    • Internship Module-Abhyaz

      Outcome: To allow users to view and apply for internship opportunities on the Abhyaz website through a streamlined and user-friendly process. Use case Implimentation Steps: Implementation Stage 1: Log in to the Zoho Sites platform with Administrator ...
    • Abhyaz About Us

      Outcome: The outcome of this use case is an optimized "About Us" page within Zoho Sites, designed to effectively communicate Abhyaz’s mission, services, and values, aligning with the organization’s branding and outreach goals. Use case Implimentation ...
    • Contact Dashboard in CRM

      Outcome: The objective of this document is to outline the design and implementation of a Contact Dashboard in Zoho CRM to provide real-time insights into contact management, interaction tracking, and engagement levels. The dashboard will improve ...
    • Our ZOHO Offering – Abhyaz Website

      Our ZOHO Offering – Abhyaz Website Outcome: The goal is to create a structured and intuitive user experience for accessing the "Our Zoho Offerings" section on the Abhyaz website. The design should allow users to navigate easily through different ...
    • Chatbot Integration (Abhyaz Website)

      Outcome: The website should be user-friendly with a chat widget which is integrated with Abhyaz helpdesk so as to pull out relevant information from the knowledge base to resolve queries of signed in users. Target audience: Business owners Partner at ...